The return and
refund polihuhjre requested to deny
the shipment and contact Customer Care. Original packaging must be required for
exchange. Only 1 time free exchange is acceptable and from second time shipping
charges will be applicable.
Contact Lenses –
In case the box
in which the item has received has visible damage, you are requested to deny
the shipment and contact Customer Care. Original, unopened packaging must be
required for exchange.
For Frame /Goggle
with lens (Prescription Glass) –
In case the box
in which the item has received has visible damage, you are requested to deny
the shipment and contact Customer Care. Original packaging must be required for
exchange. If all the specifications of frame/Goggle and lens are correct from
our side, then also if you want to exchange the product then the cost of lens
will be deducted as per invoice and only frame charges will be refunded, since
these are customized lenses (courier charges will be bearable by customer).
The Site had reserved the right to cancel any order. The reason
for cancellation can be any of the followings:
For cancellation of product of any order, customer must have to
get login first, select the product of specific order no. and click on the
cancel button within 24 hours from the order time. After cancellation of order,
customer will get refund (if applicable) of entire amount or any deduction will
be refunded via original method of payment within 10 to 15 working days.
If customer claims for damaged product, then at this condition,
customer should have to show the proof as because after receiving the product
from our logistic partner we are not responsible to consider product as damage.
If you receive the damage product then customer should have raise
ticket/email/call within 2 hours from the product delivery time. Then only your
claim will be considerable.
1. In case the order request is not acceptable to the company, Unavailability of the product.
2. Inaccurate/incomplete product/prescription information.
3. Suspecticious reasons of any fraud.
4. Incomplete information received from the customer.
Refund will be
applicable only if –
Customer paid twice for one transaction, the one transaction
amount will be refunded via same source within 15 to 20 working days.
Once the cancellation/Return done, the entire amount or any
deduction will be refunded via original method of payment within 10 to 20
working days.
Product must receive undamaged, unborn, and brand new conditions.
All accessories of the product is compulsory for refund.
Company has right to deduct the amount if returned product got
damaged or used or born condition.
Refund is only applicable if product is canceled or return request
made by customer within 2 days of product delivery date. After 3 days of
product delivery company will not be responsible for any types of refund.
We do not provide any warranty on breakage of Frame, Sunglasses or
Lens, also fading of frame/Goggle colors is not liable for refunds. Refund is
not possible in such case.
The Online Transaction charge will not be refunded in any of the
case for Order Cancellation. Free returns, 365- Day returns and refunds
You have 365 days to return your order. That is a whole year to
decide if its right for you. All we ask is that any products are returned in
the same condition we send them out to you. The product must be unworn, with
any tags still in place and in their original case and box.
Any goods bought from the ~Sale~ area of the website are not
included in the 365- Day Returns offer. But you still have 30 days to return
those.
But before sending anything back let us try to find the right pair
for you. Please call us on 9919650348 (from 10am to 9pm
Monday to Sunday) or email us crameseyewear@gmail.com and we can discuss what you need.
Or if you email us at crameseyewear@gmail.com and leave your number - we~ll call you back.
We stock so many sunglasses we will have just the right ones for
you in stock.
Are they authentic? -
Only authentic and genuine products at Crames Eyecare
We sell product comes direct from brand and non-branded, only the
branded product have the warranty and it is apply as per original. We do not
provide any warranty on non-branded product
All the products come with a warranty of between one and two
years. We have absolutely nothing to hide and will help you if you need any
questions answering.
We can mention here authorized dealer certificate.